Frequently Asked Questions

Everything you need to know about your Primal Queen experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a body-con silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At Primal Queen, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes to minimize our environmental footprint.

Can I change or cancel my order after it's been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.