Returns & Exchanges

At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day return window for all unworn apparel in its original condition. If your selection doesn't fit your royal standards, we are happy to facilitate a seamless exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all hangtags are attached and the garment is free from signs of wear.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.